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In retail stores, shopping centers and other retail businesses, everyday life is often exhausting and stressful. Employees are exposed to high stress due to time pressure and should have their backs free to fully concentrate on what is most important: Satisfied customers and a pleasant shopping atmosphere! Everything else has to be handled quickly and without complications in order to minimize time loss, loss of sales, (reputation) damage and loss of motivation and to be able to offer customers high a high level of quality.
With PREVISEC Incident Management, you master technical, staff-related and customer-related incidents and processes smoothly and ensure an excellent customer experience with high quality and satisfied employees.

Save time and take your retail business to the next digital level

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Handle customer complaints confidently

Record customer complaints and inquiries in no time and resolve potential conflicts professionally with PREVISEC. By having employees create incidents in PREVISEC, in terms of SOPs becomes directly visible and supporting departments can be easily involved. If customer reports are safety-relevant or indicate circumstances that pose a health risk, you automatically have the right follow-up measures at hand and ensure their swift implementation to eliminate the potential risks.
With the help of user-friendly analysis functions, you gain an excellent overview of the complaints and derive targeted measures for even better customer service.

The “digital emergency folder” in the company

Occupational safety is a constant and important companion in the retail business. With PREVISEC, you can provide your employees with an always up-to-date “digital emergency folder” that can be easily viewed by all employees at any time via smartphone, tablet, or PC. This helps you to deal with situations such as industrial accidents or medical emergencies correctly and to carry out important immediate measures until further help arrives.
With PREVISEC’s dynamic scenarios, you can even turn the emergency folder for reference into an active companion in any situation! This is support that provides employees and guests with a safe environment.
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Reporting incidents made easy

With PREVISEC, you give your employees an easy-to-use tool to report incidents of any kind discreetly and easily. These can be threats such as fights, technical problems, theft or even sexual harassment and bullying. The direct assistance, the certainty that all necessary communication is automated and, if necessary, support will be organized as quickly as possible, makes PREVISEC a popular companion among staff.
You will notice frequent incidents and increased risks thanks to the cooperation with all employees in the analyses. With PREVISEC you are demonstrably able to reduce risks in the long term.

Manage product lockouts safely

It is not unlikely for products in the food industry and retail stores to need to be recalled due to contamination or foreign objects. With PREVISEC, you can safely implement product lockouts and product blocks from suppliers by issuing a warning to all your locations not to use certain products in just a few clicks.
Have you produced food or goods yourself that should not be consumed or used under any circumstances due to unforeseen contamination or safety concerns? Use the speed of PREVISEC, issue a warning to your partners and at the same time document any incidents conveniently and audit-proof.
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Keeping the business upright

If an IT malfunction causes the payment system to fail, it is no longer possible to post revenues or issue receipts. This case should be very well regulated, because otherwise waiting times will be greatly prolonged and you and your employees will incur considerable additional expense.
If the ordering system, the supply chain or the cooling system are affected, the operation even often comes to a stop or experiences considerable restrictions. With PREVISEC, you ensure clear, well-regulated communication and an orderly approach to quickly resolve the problem. Responsible departments, such as the technical department, an external service provider or the plant management, are quickly notified in order to be able to remedy the malfunction. PREVISEC supports employees on site with instructions on interim solutions and supporting measures so that new employees also have confidence in their actions. This allows you to get back to orderly operations as quickly as possible.

Targeted loss analysis

Every year, retail companies incur significant losses due to theft, property damage or fraud. Quantifying these is often difficult due to inconsistent documentation, which makes analysis impossible.
Record thefts, property damage or fraud attempts consistent using PREVISEC. All necessary data will than available on a central platform, which, in addition to the essential information on time and location, also provides a description of the event and can also images can be added.
PREVISEC creates analyses from the stored incidents and derive preventive measures that further improve your prevention concept. The filter options allow to define time periods and further parameters for specific incidents or details, so that you can perform precise analyses at any time.
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PREVISEC supports you in every situation

Power outage
IT Failure
Cash register failure
Cooling & ventilation system failure
Quality deficiencies
Supply shortages
Customer complaints
Material damage
Fraud with counterfeit money, credit cards or vouchers
Medical emergencies
Product lockouts & callbacks
Safety warnings
Risk to operating times due to damage
Quality management
Sexual harrasment
Physical confrontations
and many more…

Too much is going on and your mind is not clear?

With PREVISEC you can set your mind free and concentrate on the essential things.

turn off problems

Learn how PREVISEC can be used by experts


Corporate Security

Crisis management

Operations Manager

Corporate communication


Managerial positions

Health, Safety & Environment (HSE)


Companies that already use PREVISEC successfully

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Unser Incident Management System basiert auf einer Web-Applikation, die jeder Mitarbeiter kennt und die auch jeder bei Bedarf nutzen soll. Nachdem ein Vorfall gemeldet wurde, werden alle notwendigen Fachabteilungen automatisch benachrichtigt und bekommen über das System alle wichtigen Informationen zu dem Vorfall zur Verfügung gestellt – und sind somit schnell in der Lage, notwendige Maßnahmen einzuleiten.

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