What is Incident Management about & why is it useful for my organization?
What is an Incident?
An Incident is any event or condition that you can not consider to regular business processes in your company. Incidents have the potential to disrupt the regular operations of your company and can result in damage of various kinds to employees, customers, assets or the brand reputation. With an incident management system, you report all incidents and make the data available to the right decision makers and stakeholders for resolution.
Why should you manage incidents?
Your added value through Incident Management
Incident Management creates effective collaborative solutions for simple and complex incidents. Companies can break down the silos of know-how and expertise in individual departments and knowledge carriers and prepare themselves holistically for all risks that arise from their business environment – from incidents to tangible crises. You don’t just write plans, you put concrete support and solution processes in place that proactively support employees. Through the single source of truth or single point of contact, you significantly reduce the complexity and cost of incident management and make problem resolution clear, efficient, and easier for everyone involved. The comprehensive analyses also help you to exploit optimization potential.
With PREVISEC you will never miss any potential risk.
With PREVISEC you control notifications and alerts for the most diverse scenarios and ensure the effective implementation of measures also in cooperation with external service providers and institutions. You unite all sources of information for incidents on one platform and give all stakeholders the necessary overview and to proactively take part in the resolution. Clear responsibilities, increased awareness and supportive automation help to report and resolve all scenarios.
With PREVISEC, you always stay in control of the situation.
Thanks to PREVISEC, your teams always keep an overview and set the right priorities when handling incidents. If an Incidents escalates, PREVISEC seamlessly supports you in crisis management and additionally handles product recalls, evacuations, security alerts and mass alerts.
An excellent overview, first-class usability and solid documentation support targeted incident management without time losses and errors. This significantly improves response times and minimizes damage.
PREVISEC ensures the reputation of your organization.
PREVISEC makes a significant contribution to a positive experience with your brand – for customers, guests, employees and partners of your organization.
Organize cross-competence incident management simply and efficiently
The Platform and Single Source of Truth for Incident Management
As a platform that brings together incidents from a wide variety of sources and always provides a complete overview of necessary actions as well as all documentation, PREVISEC represents the most efficient form for cooperative, cross-departmental management of incidents. Due to its structure and controlled transparency, information and know-how silos are broken down by PREVISEC.
Seamlessly from incident source to complete resolution
Fast situation information for evaluation and decision-making, automatic standard operating procedures, clear coordination and communication as well as all tools for effective teamwork, knowing and evaluating incidents at earliest stage, initiating and documenting measures, initiating further processes and measures or escalating individual cases to crisis management – with PREVISEC, you are able to act at any time thanks to fast information, automatic SOPs as well as clear coordination and communication without having to switch between tools and organize consultations at competence interfaces.
Incident Management thought ahead
The comprehensive analyses in conjunction with the participation of all employees and managed transparency, help to raise awareness throughout the organization for the right issues. PREVISEC helps management to develop new approaches and concepts and to measure their success in incident management. In scenario planning and lessons learned, you secure your organization´s know-how and make it available to all users.
How PREVISEC works
One platform all information
With PREVISEC, you establish a platform in the organization whose task is to organize resources across departments and organizations in such a way that incidents are resolved efficiently. With its central node function, you use PREVISEC to have complete and up-to-date information available at all times and to proactively control the resolution processes. To this end, PREVISEC combines all important functions such as reporting, interfaces to other systems for master data and incident data, reminders, documentation function, statuses, task management and notifications or alerts in a single, clearly structured application.
PREVISEC works with…
PREVISEC works with…
Do you already know our PREVISEC Trusted Partner Program?
The PREVISEC trusted partner label shows you independent partners who can illustrate possible uses for PREVISEC in your company and products that have been tested in use with PREVISEC and deliver added value as an integration. Wherever you see this label, you know what you can rely on!
Companies that already use PREVISEC successfully
Unser Incident Management System basiert auf einer Web-Applikation, die jeder Mitarbeiter kennt und die auch jeder bei Bedarf nutzen soll. Nachdem ein Vorfall gemeldet wurde, werden alle notwendigen Fachabteilungen automatisch benachrichtigt und bekommen über das System alle wichtigen Informationen zu dem Vorfall zur Verfügung gestellt – und sind somit schnell in der Lage, notwendige Maßnahmen einzuleiten.
Implement PREVISEC in four easy steps
Crosscheck of your incident management concept with our experts and fine-tuning for implementation in PREVISEC.
Setup IT and configure all settings while learning admin skills to necessary extent.
Rollout, continuous support and first optimizations.
Continuous support through personal contact persons, support for the use of new functions (e.g. initial analyses).