What is Incident Management about & why is it useful for my organization?
What is an Incident?
An Incident is any event or condition that you can not consider to regular business processes in your company. Incidents have the potential to disrupt the regular operations of your company and can result in damage of various kinds to employees, customers, assets or the brand reputation. With an incident management system, you report all incidents and make the data available to the right decision makers and stakeholders for resolution.
Why should you manage incidents?
In order for you to efficiently resolve incidents and prevent damage, it is important that your company reacts as quickly and appropiately as possible. This is the only way to effectively protect employees, assets and the brand of your company. Moreover, every incident can unexpectedly escalate into a crisis – if you only then start to manage the situation in a coordinated manner, you have lost valuable time and the chance to quickly regain control.
From incidents you can also identify trends and problems and implement appropriate countermeasures – data is an important foundation for your risk analysis and prevention. By transferring information from various sources to a central system and controlling and exploit it from there, you ensure fast information flows, transparency and the ability of your organization to act.
Your added value through Incident Management
Already during the implementation of an Incident Management System, many organizations discover how they can make their processes more effective or efficient. While defining all incident scenarios in a structured way, you can critically examine who actually has to take over which functions in all areas of work and when – and uncover possible faults in your processes! In addition to an improved response to risks and minimal consequential damage, your list of results includes complete and efficient information for all stakeholders and work processes. By introducing a structure for Incident Management, you also generate a whole new potential for your analyses: You develop and use new, meaningful KPIs so that you can realize a long-term, positive impact for your company through Incident Management.
With PREVISEC you will never miss any potential risk.
With PREVISEC you control notifications and alerts for the most diverse scenarios and ensure the effective implementation of measures also in cooperation with external service providers and institutions. You unite all sources of information for incidents on one platform and give all stakeholders the necessary overview and to proactively take part in the resolution. Clear responsibilities, increased awareness and supportive automation help to report and resolve all scenarios.
With PREVISEC, you always stay in control of the situation.
Thanks to PREVISEC, your teams always keep an overview and set the right priorities when handling incidents. If an Incidents escalates, PREVISEC seamlessly supports you in crisis management and additionally handles product recalls, evacuations, security alerts and mass alerts.
An excellent overview, first-class usability and solid documentation support targeted incident management without time losses and errors. This significantly improves response times and minimizes damage.
PREVISEC ensures the reputation of your organization.
With PREVISEC you control the transparency of incidents and risks in your organisation and influence the awareness of your employees and partners directly. Thanks to the comprehensive analyses, you develop an understanding of the causes and correlations of incidents in your organization. You are able to implement preventive and inhibitory measures in a targeted manner and to control their effect. With PREVISEC, you build the cornerstone for targeted and sustainable prevention and trainings that improve the proper handling of incidents of any kind.
PREVISEC makes a significant contribution to a positive experience with your brand – for customers, guests, employees and partners of your organization.
Organize cross-competence incident management simply and efficiently
The Platform and Single Source of Truth for Incident Management
As a platform that brings together incidents from a wide variety of sources and always provides a complete overview of necessary actions as well as all documentation, PREVISEC represents the most efficient form for cooperative, cross-departmental management of incidents. Due to its structure and controlled transparency, information and know-how silos are broken down by PREVISEC.
Seamlessly from incident source to complete resolution
Fast situation information for evaluation and decision-making, automatic standard operating procedures, clear coordination and communication as well as all tools for effective teamwork, knowing and evaluating incidents at earliest stage, initiating and documenting measures, initiating further processes and measures or escalating individual cases to crisis management – with PREVISEC, you are able to act at any time thanks to fast information, automatic SOPs as well as clear coordination and communication without having to switch between tools and organize consultations at competence interfaces.
Incident Management thought ahead
The comprehensive analyses in conjunction with the participation of all employees and managed transparency, help to raise awareness throughout the organization for the right issues. PREVISEC helps management to develop new approaches and concepts and to measure their success in incident management. In scenario planning and lessons learned, you secure your organization´s know-how and make it available to all users.
How PREVISEC works
One platform all information
With PREVISEC, you establish a platform in the organization whose task is to organize resources across departments and organizations in such a way that incidents are resolved efficiently. With its central node function, you use PREVISEC to have complete and up-to-date information available at all times and to proactively control the resolution processes. To this end, PREVISEC combines all important functions such as reporting, interfaces to other systems for master data and incident data, reminders, documentation function, statuses, task management and notifications or alerts in a single, clearly structured application. The fine grained control of user rights allows you to integrate internal stakeholders and users as well as suppliers and other external partners in a targeted and secure manner. By implementing PREVISEC, you connect all necessary resources and processes and support them with a single source of truth that documents the entire incident management process. This architecture also makes it possible to analyze all data and identify optimization potential, which you can then exploit through measures with measurable success.
Implement PREVISEC in four easy steps
During the product presentation, our project team already develops a comprehensive idea of your processes. At the start of the project, you only make necessary additions and organize required data.
The relevant configurations are made in joint sessions. In the process, you can easily acquire all the necessary knowledge to make changes and integrate extensions yourself at any time. The focus can be on individual departmentst or functional units so that a fast rollout can be ensured.
You get started and our professional support team will assist you 24/7. If you need support with the internal rollout, our team is there for you.
If you wish, our experts will support you after some time in using the analyses in PREVISEC to gather initial findings and derive measures. In addition, we are happy to help you identify further application potentials and implement them together with you to exploit the maximum added value for you and your company.
Do you have questions about the application of PREVISEC? Talk to one of our experts!
Companies that already use PREVISEC successfully
Unser Incident Management System basiert auf einer Web-Applikation, die jeder Mitarbeiter kennt und die auch jeder bei Bedarf nutzen soll. Nachdem ein Vorfall gemeldet wurde, werden alle notwendigen Fachabteilungen automatisch benachrichtigt und bekommen über das System alle wichtigen Informationen zu dem Vorfall zur Verfügung gestellt – und sind somit schnell in der Lage, notwendige Maßnahmen einzuleiten.
Do you already know our PREVISEC Trusted Partner Program?
The PREVISEC trusted partner label shows you independent partners who can illustrate possible uses for PREVISEC in your company and products that have been tested in use with PREVISEC and deliver added value as an integration. Wherever you see this label, you know what you can rely on!