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SMART DATA
PREVISEC
footprints
30.03.2021
Customer success story Media Saturn Holding GmbH
We asked Sören Räuber from Media Saturn Holding GmbH to answer a few questions about the rollout of PREVISEC Incident Management. These are his answers:
Mr. Räuber, as Manager Corporate Security at Media Saturn Holding GmbH, you work for the largest retail company in the consumer electronics sector. Almost everyone has probably been in one of your stores, so let’s keep it brief: What do people need to know about MSH?
MediaMarktSaturn is Europe’s leading retailer of consumer electronics and related services. The company includes the MediaMarkt and Saturn brands, which comprehensively network their around 1,000 stationary stores in 13 European countries with online sales platforms. The company’s own brands PEAQ, KOENIC, ISY and ok. round off the portfolio. MediaMarktSaturn employs around 53,000 people and is majority-owned by CECONOMY AG.
What should people know about you?
I have been working in corporate security since 2015 and am jointly responsible for the entire spectrum of the security portfolio. From the selection of suitable security services to the sub-disciplines of corporate resilience. My current focus is on optimizing the organizational and operational structure during a crisis. This also involves the holistic anchoring of a crisis management system in the corporate DNA. Otherwise, in normal times, I am actually very active in my free time and a true North Sea lover. As with the rest of the population, I long for a return to normality.
You have chosen PREVISEC to systemically support your work. Can you say why you chose PREVISEC Incident Management?
I have to divide the question of why into two parts. First, it is a question of introducing an incident management system throughout the company in the first place and discussing the benefits of a process conversion.
In other words, the conversion of manually maintained lists or office files into a fully automated process that is to be used uniformly across disciplines and internationally. The focus was on audit-proof documentation processes, time savings through faster processing of the situation, addressee-oriented reporting using predefined communication and reporting channels, and the analysis function for identifying “hot spots”.
But why PREVISEC? The tool was developed by a colleague from the Munich area together with the provider at that time and presented to us in the first instance. Both the range of functions and the ease of use, also tailored to “digital natives”, ultimately convinced us of the system. After all, it is an ad-hoc reporting system that should be able to transmit information in a timely manner and without major complexities. Thats it!
In which areas do you already use PREVISEC and what might still be planned?
We already use PREVISEC for our weekly Corona reporting as well as for ad-hoc cases that could endanger business continuity in the course of Corona restrictions. The connection was initially made at “headquarters” level in all national companies. They are quite suitable as “pilots” before the major rollout to check the practical effectiveness of the system and gain user acceptance. Subsequently, we will successively expand the system with further stakeholders/specialist areas and push the market integration. The system will also be used for crisis management processes and alerts in the future.
When you look back at the first few months of collaboration: What did you like about it? What would you perhaps give others as a tip? How do you experience the cooperation with our team during the rollout so far?
What is particularly good about the cooperation is the close coordination and assistance on the part of the provider. When introducing such a system, it is worth a lot to be able to fall back on the experience and pitfalls of the “community”.
Also worth mentioning is the 24/7 availability and the prompt problem solving. In a “worst case scenario”, the incident report also directly affects the life and limb of people, so a smooth transfer to process the situation must of course be guaranteed. The major rollout is still to come, but I am confident that we will also work together excellently here.
The rollout in a decentralized landscape is fraught with hurdles. Product marketing and persuasion are essential.
As an initial step, it has proven successful for us to first convince the participating stakeholders of the system in small work stores and then, with this backing in hand, to obtain management attention and commitment.
As with any major project, the “pit bull mentality” (stick with it and don’t let go) and the necessary sensitivity (persuasion) should be in the foreground here.
Much of the work so far has taken place during the Corona pandemic. How did this influence the project? Were there any particular challenges?
No. As already described, the cooperation has always been professional and goal-oriented. during the Corona pandemic, the work processes have of course adapted and “remote working” is no longer a foreign word. Therefore we use the virtual communication possibilities given to us in every respect and so also with the introduction steps of the PREVISEC system. So far, everything has worked excellently thanks to close and collaborative coordination meetings with the provider.
Thank you very much for the interview!
15.02.2021
++NEWS++NEWS++NEWS++NEWS++
In the past 5 years, we have developed an incredibly long list of things “that could be done” through the really enriching collaboration with customers and prospects. In addition, we noticed ourselves in some places that we would have handled things a little differently today.
In 2021, it’s “subjunctive overboard”! We are very happy to announce that we will release PREVISEC no.5 in the first half of this year. A consistent continuation of the strengths of our application with a suitcase full of adjustments that make the use of the solution even better. So that it will continue to be said that PREVISEC is the tidiest and most complete solution for incident management.
Curious? We will use the first slots of our new portraits to grant exclusive previews on different functional areas. Secure your seats now, the number of participants is limited!
Click here for the events overview: https://lnkd.in/dNQT-X6
Click here to register: https://lnkd.in/e4KWZGx
04.02.2021
Developed in Darmstadt and hosted in Germany!
For the development of our products we rely on the location of the digital city Darmstadt with its numerous knowledge institutions to ensure the highest quality and topicality. Regarding the technical work areas as well as professional topics from the application, we keep up a network of institutions that connect us with interesting contacts. Fraunhofer Institute for Secure Information Technology SIT, HUB31 – Technologie- und Gründerzentrum Darmstadt, ATHENE-Center Telekom TechBoost.
Fast servers hosted in Germany are a guarantee for excellent availability. Multiple redundancy ensures the availability of our products while up-to-date and proven recovery processes prevent long downtimes.
26.01.2021
Now available in english
After exciting discussions throughout Europe, we have decided to offer our website in English from now on, in order to provide interested parties and customers from all over the world with all relevant information. To do this, simply and conveniently use the switch in the top right corner and read all content from https://smart-data-deutschland.de and https://previsec.de in your preferred language.
16.12.2020
The consulting and software company Controllit AG and SMART DATA Deutschland GmbH agree to cooperate in the marketing of their software products.
The emergency planning software [alive-IT] and the incident management software PREVISEC are connected via an interface. “The combination of our solutions represents a unique selling point on the market. In the future, for example, incidents processed via PREVISEC can be automatically transferred to the [alive-IT] software, where they serve as a source of information for assessing site risks. At the same time, restart procedures from [alive-IT] can be linked to incident processes in PREVISEC, so that restart processes can be started when emergencies are detected from PREVISEC,” says Controllit AG CEO Matthias Rosenberg.
“We are looking forward to a successful cooperation and are convinced that the combination of the two solutions will offer a real advantage to many customers. We will present this solution at various online events next year,” says the CEO of SMART DATA Deutschland GmbH, Alexander Berger.
About the companies:
The software company SMART DATA Deutschland GmbH relies on the location of the digital city Darmstadt with its numerous initiatives and knowledge institutions to stay on the ball in the development of its own software and to guarantee its customers the highest quality and topicality. In addition to PREVISEC, the company has also developed the software footprints, an effective solution for optimizing the customer touch points of companies and their service offering in the offline area.
In the 20 years since its founding, Controllit AG has become one of the leading companies for business continuity management, IT service continuity management and crisis management. In addition to consulting, Controllit AG has also been developing its emergency planning software [alive-IT] for 20 years. This was recently awarded a gold medal by SoftwareReview.
For more information, please visit:
02.11.2020
The new PREVISEC partner label
The PREVISEC Trusted Partner label indicates independent partners who can demonstrate possible uses for PREVISEC in your company and products that have been tested in use with PREVISEC and deliver added value as an integration with PREVISEC. Wherever you see this label, you know what you can rely on.
Learn more: https://previsec.de
04.06.2020
Seizing the momentum for digitization
Felix Möller, Key Account Manager at SMART DATA, describes in a guest article on Stadionwelt his view of necessary steps regarding digitalization in german companies in order to be prepared for the future.
Click here to read the article!
26.05.2020
Gästedatenerfassung mit PREVISEC
The implementation of the SARS-CoV-2 containment regulation poses problems for many organizations in terms of guest contact data collection. Filling out the forms in paper form often proves difficult here, as it requires additional work that staff must compensate for without neglecting their actual activities. This is often followed by a manual digitization process by the responsible team, operations or regional manager. But PREVISEC offers a simple solution that allows guests to store their contact details in three simple steps, so that chains of infection can be detected in the event of illness:
- Simply scan the QR code
- Enter the necessary data
- Receive confirmation
Learn more about how you can easily integrate PREVISEC contact data capture into your organization to save time and mountains of paper and reduce infection risks: Click here
