Customer success story Media Saturn Holding GmbH
We asked Sören Räuber from Media Saturn Holding GmbH to answer a few questions about the rollout of PREVISEC Incident Management. These are his answers:
Mr. Räuber, as Manager Corporate Security at Media Saturn Holding GmbH, you work for the largest retail company in the consumer electronics sector. Almost everyone has probably been in one of your stores, so let’s keep it brief: What do people need to know about MSH?
MediaMarktSaturn is Europe’s leading retailer of consumer electronics and related services. The company includes the MediaMarkt and Saturn brands, which comprehensively network their around 1,000 stationary stores in 13 European countries with online sales platforms. The company’s own brands PEAQ, KOENIC, ISY and ok. round off the portfolio. MediaMarktSaturn employs around 53,000 people and is majority-owned by CECONOMY AG.
What should people know about you?
I have been working in corporate security since 2015 and am jointly responsible for the entire spectrum of the security portfolio. From the selection of suitable security services to the sub-disciplines of corporate resilience. My current focus is on optimizing the organizational and operational structure during a crisis. This also involves the holistic anchoring of a crisis management system in the corporate DNA. Otherwise, in normal times, I am actually very active in my free time and a true North Sea lover. As with the rest of the population, I long for a return to normality.
You have chosen PREVISEC to systemically support your work. Can you say why you chose PREVISEC Incident Management?
I have to divide the question of why into two parts. First, it is a question of introducing an incident management system throughout the company in the first place and discussing the benefits of a process conversion.
In other words, the conversion of manually maintained lists or office files into a fully automated process that is to be used uniformly across disciplines and internationally. The focus was on audit-proof documentation processes, time savings through faster processing of the situation, addressee-oriented reporting using predefined communication and reporting channels, and the analysis function for identifying “hot spots”.
But why PREVISEC? The tool was developed by a colleague from the Munich area together with the provider at that time and presented to us in the first instance. Both the range of functions and the ease of use, also tailored to “digital natives”, ultimately convinced us of the system. After all, it is an ad-hoc reporting system that should be able to transmit information in a timely manner and without major complexities. Thats it!
In which areas do you already use PREVISEC and what might still be planned?
We already use PREVISEC for our weekly Corona reporting as well as for ad-hoc cases that could endanger business continuity in the course of Corona restrictions. The connection was initially made at “headquarters” level in all national companies. They are quite suitable as “pilots” before the major rollout to check the practical effectiveness of the system and gain user acceptance. Subsequently, we will successively expand the system with further stakeholders/specialist areas and push the market integration. The system will also be used for crisis management processes and alerts in the future.
When you look back at the first few months of collaboration: What did you like about it? What would you perhaps give others as a tip? How do you experience the cooperation with our team during the rollout so far?
What is particularly good about the cooperation is the close coordination and assistance on the part of the provider. When introducing such a system, it is worth a lot to be able to fall back on the experience and pitfalls of the “community”.
Also worth mentioning is the 24/7 availability and the prompt problem solving. In a “worst case scenario”, the incident report also directly affects the life and limb of people, so a smooth transfer to process the situation must of course be guaranteed. The major rollout is still to come, but I am confident that we will also work together excellently here.
The rollout in a decentralized landscape is fraught with hurdles. Product marketing and persuasion are essential.
As an initial step, it has proven successful for us to first convince the participating stakeholders of the system in small work stores and then, with this backing in hand, to obtain management attention and commitment.
As with any major project, the “pit bull mentality” (stick with it and don’t let go) and the necessary sensitivity (persuasion) should be in the foreground here.
Much of the work so far has taken place during the Corona pandemic. How did this influence the project? Were there any particular challenges?
No. As already described, the cooperation has always been professional and goal-oriented. during the Corona pandemic, the work processes have of course adapted and “remote working” is no longer a foreign word. Therefore we use the virtual communication possibilities given to us in every respect and so also with the introduction steps of the PREVISEC system. So far, everything has worked excellently thanks to close and collaborative coordination meetings with the provider.
Thank you very much for the interview!